Player assistance

Support

Find answers for installation, saves, sound, controls, and performance in Realm Islands RPG.

Before reporting a problem

Install the latest App Store version, restart the game, and note your device model, iOS version, current map, and the steps that caused the issue.

Common questions

The game does not start or closes unexpectedly

Restart your device, confirm that iOS 15 or later is installed, and make sure enough free storage is available. Then install the latest version from the App Store.

My progress is missing

Progress is saved locally on the device. Confirm that you selected Continue Game and are using the same device and app installation. Deleted app data cannot be restored from a developer server.

There is no sound or music

Check the in-game audio settings, your device volume, Silent Mode, and any connected Bluetooth audio device. Boss music starts after a boss encounter is activated.

Controls feel too small or do not respond

Play in landscape orientation and restart the app after rotating the device. Remove any system overlay that may be intercepting touches near the screen edges.

Performance is slow

Close other demanding apps, let the device cool, and restart the game. Performance can decrease when the device is hot or low on available memory.

What to include in a support request

Your iPhone or iPad model and iOS version.
The Realm Islands RPG version shown on the App Store.
The selected race, class, and current realm.
Clear steps that reproduce the problem.
A screenshot, when it helps explain the issue.

Support contact details are provided with the Realm Islands RPG App Store listing. Do not include passwords, payment details, or other sensitive information in a support request.

Data and account requests

The game has no player accounts and does not upload save data. See the Privacy Policy for the complete data-practices disclosure.